Refund policy

Returns

Return Link: https://gurliess.shiprocket.co/tracking

Our return policy is valid for 7 days from the date of delivery. Within these 7 days, you can initiate a return request using the link provided above.

Exchanges

If your order is defective, damaged, or doesn't suit you, we offer the option to replace your product with the same or another item from our store. Our exchange policy is also valid for 7 days from the date of delivery.

Exchange Link: https://gurliess.shiprocket.co/tracking

Within 7 days, you can initiate an exchange request using the link provided above. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Return Shipping

We will arrange for the return pick-up from the original delivery address only. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return/exchange, your item must be unused and in the same condition as you received it, along with the original packaging. Please also return any freebies received with the order.

Refunds

Refunds will be processed once your return is received and inspected in our warehouse within a maximum of 7 days from the date on which Gurliess Enterprises receives the returned goods. We will send you an email/WhatsApp message to notify you that we have received your returned item.

If everything is in order, your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash-on-delivery orders, we will request your bank account details and credit the refund amount to that account.

In the case of prepaid orders through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days.

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.

Important Notes

  1. Defective/Damaged/Incomplete/Wrong Order: If you receive a defective, damaged, incomplete, or wrong order, please inform us within 48 hours of receiving the order with an unboxing video of the product received. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the Gurliess website and following the instructions to upload the images.

    • The unboxing video should clearly highlight the damaged/defective/missing part of the product.
    • Ensure the video is clear, showing the original labels and tags intact.
    • If the video is not shared as per the mentioned details, we may not be able to cater to any further requests.

  2. Video Requirements: We will require a 360-degree unpacking video of the parcel to process the request further. Insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. The brand reserves the right to make the final decision.

  3. Technical Difficulties: If you face any technical difficulties in following this process, kindly get in touch with us at official@gurliess.com or WhatsApp us at +91-7032213006. We will investigate the case and reply within 48-72 hours with the best available resolution.

  4. Timeliness: Any complaint raised after 48 hours of receiving the order may not be considered.

  5. Return and Exchange Processing: Returns and exchanges will be processed at the order level, not on a product-by-product basis. We do not accommodate requests for return and exchange on a product-by-product basis.

  6. Missing Items: In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but the actual pickup doesn't include all said items, Gurliess Enterprises has the right to deduct an amount up to the full MRP of the missing product from the refund amount. This applies to promotional products, including but not limited to free gifts.

  7. Reverse Pick-Up Availability: Once you have booked the return request, we request you to be available for the reverse pick-up and to answer calls from the delivery partner. If you are unavailable or unable to answer the calls, the delivery partner may cancel the reverse pick-up at their discretion. In such cases, the process will have to be re-initiated, and the overall timeline will increase.

  8. Serviceability: While most pin codes are forward and reverse serviceable, some pin codes may only be forward serviceable and not reverse serviceable. In such cases, we may request you to return the product via an alternate courier service, such as India Post. We will reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns. If the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund.

  9. Combo/Gift Box Returns: Any single item in a combo/gift box cannot be replaced or returned.

  10. Promotional Products: Products purchased during special promotional offers, contests, clearance, or any special schemes cannot be returned or replaced.

Contact Information